Hi-Track Monitor Installation Guide

Copyright (c) 2001, 2008 - Hitachi Data Systems. All rights reserved.
Last Updated - Apr 3, 2008

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This document describes the procedures for installing, configuring, and running the Hitachi Data Systems Hi-Track Monitor program. Configuration of the Hi-Track Monitor application requires the involvement of a customer service representative who can determine the appropriate settings for the Site ID and the transport destination. End user customers should contact their customer service representative prior to installing this application.

The Hi-Track Monitor supports the following products:

The Hi-Track Monitor program is available on CD and is orderable as part number IP0826-1 (includes JRE). It's also available via FTP from the Hi-Track FTP server (this is available on the internal HDS network only).

The normal distribution of the Hi-Track Monitor (IP0826-1) includes the Sun JRE (Java Runtime Environment) necessary to run the Hi-Track Monitor application. This distribution is to be used in locations that have no issue with export/import of the JRE from HDS based on export/import regulations of the specific locale and the USA. To perform this installation, follow the steps in the Hi-Track Installation Instructions (with JRE) section.

NOTE: These instructions apply to version 4.2 and higher of the Hi-Track Monitor.


Functional Overview

Purpose

The Hi-Track system provides a means of collecting maintenance information from the systems being monitored and transferring it to a centralized location at Hitachi Data Systems where the data is analyzed and a call management case with subsequent notification generated if warranted.

Description

The Hi-Track Monitor is a Java application that runs on a customer supplied workstation. The application monitors the devices on the customer's LAN and will report the status of the device to the Hi-Track center by an HTTPS or FTP session through the public internet or through a modem dialup connection with the Hi-Track center. The data reflecting the status is sent to the Center if a potential error condition is detected. The status will also be sent to the Center on a daily basis even if no error condition exists. The Hi-Track monitor has a web browser interface that's used to configure the application and to provide a mechanism for displaying the status of each monitored device by the application. The Hi-Track Monitor program includes the ability to send email notifications of errors to a user-defined list of email locations. The Hi-Track Monitor is supported on Windows XP/2003/2000, Solaris 10/9/8 platforms. Although the application may function on Linux systems, it's not tested on them and therefore not explicitly supported on Linux platforms. The Java JVM used by this application is installed in a subdirectory of the Hi-Track Monitor directory so it's not dependent on any existing JVM that might exist on the workstation.


Security

The following describes some key points concerning security with the Hi-Track Monitor system.

Prerequisites


Hi-Track Monitor Installation Instructions (with included JRE)

Use the installation procedures in this section to install the Hi-Track Monitor along with the included JRE. Proceed to the Starting and Running the Hi-Track Monitor section.

Hi-Track Monitor Version Upgrade Instructions

Use the upgrade instructions in this section to upgrade an existing version of the Hi-Track Monitor to a new version. Using this procedure, existing settings and device definitions will be retained.

Starting and Operating the Hi-Track Monitor

Initial Running of the Hi-Track Monitor

When the Hi-Track monitor is run on the workstation for the first time, various configuration items will need to be set. All configuration is performed through the program's browser interface.
  1. Access the Hi-Track Monitor from a web browser by browsing to the ip address of the workstation and specifying port 6696 (the http port the Hi-Track monitor is using by default although it's configurable). For example, if the ip address of the workstation is 123.456.789.001, then browse to: http://123.456.789.001:6696. If using a browser on the same workstation as that running the monitor and if the workstation is configured to resolve localhost, it should be possible to access it by browsing to: http://localhost:6696. If unsuccessful at connecting to the monitor with the browser, check to make sure the Hi-Track Monitor program is running and that the browser proxy settings allow access to the workstation and that network connectivity exists. To check if the Hi-Track program is running on Windows, check that the "Hi-Track Monitor" service is running in Services' under the 'Control Panel'. To check if the Hi-Track program is running on Solaris, check if the process is running by issuing the command "ps -ef | grep hitdfmon".
  2. After being presented with a page containing the Hitachi Data Systems logo and a login screen, login as an administrator by selecting 'administrator' from the list box then keying in the password. Note - the default password for both the administrator and monitor access levels is hds.
  3. The first screen presented after logging in with the password is the About screen indicating the version of the program. Ensure that the expected version was installed. The screen has navigation buttons across the top of the screen labeled Summary, Configuration, etc. Use the buttons to navigate through the program. Click the User Management button to go to the User Management page.
  4. The User Management page allows for entering and changing passwords used for logging onto the Hi-Track Monitor, for accessing SNMP devices, and for setting up a Proxy and SSL. This function is used to configure the user/password information required to access SNMP v3 devices such as Cisco and HCAP. It's also used to set up SNMP community strings to access devices such as Brocade, CNT/Inrange, McData, NetApp, and HCAP. The typical default SNMP community string of "public" is already configured so if that's the only one configured into the devices, no additional configuration is required on this page for those devices. The SSL security information should normally be left at its default value and not require any setting.
  5. The Configuration page allows for entering and changing various configuration items relating to the Hi-Track monitor program. The configuration section consists of several pages selectable by clicking the navigation buttons labeled Base, Transport Agents, etc. that appear under the Configuration heading. The Base page is the first page presented when the configuration page was selected. It's recommended to leave most items at their default values but the following items are required to be set (click the Submit button after the modifications have been entered). When completed with the changes on each Configuration page, click the Submit button on the bottom of the page.
  6. Click the Summary navigation button at the top of the page to go to the device summary page. Add items (AMS, 9500V, fibre switch, etc.) to monitor by clicking on the Add a Device or Item hyperlink on the device summary page (this operation requires that the user be logged on as Administrator). After the Add Device page is presented, select a device type from the list box and then enter the details for the particular device to monitor. After entering the details, click the Add button to make the changes effective. Repeat this process by modifying the form for a similar device and clicking Add or by selecting a different type of device from the list box. When done entering units, select the Summary navigation button to return to the device summary screen.

  7. Note 1:
    The HCAP system may have multiple nodes as potential access points. It's recommended to configure two nodes into the 'Add a Device' entry box so that if one node fails Hi-Track will still be able to communicate through the other node. The status of all nodes is reported through each node so it's not necessary to have Hi-Track monitor through each node. An example would be that a 4 node system would have just two nodes configured as the ip addresses in the Add a Device box for the HCAP system.
    Note 2:
    After adding items, wait a few minutes until the program has had a chance to communicate with the device to obtain the data before clicking on the device detail icon.
    Note 3:
    It's possible to import the items (AMS/WMS/SMS, 9500V, 9200, switch devices) to add from a comma delimited file (such as one created by Excel). This is useful if the Hi-Track Monitor will be connected to a large number of devices. The format of the comma delimited file has 13 columns separated by commas with a carriage return/Line feed at the end of the line. The columns consist of:
    1. Device Name (free format text)
    2. Device Location (free format text)
    3. Device Serial Number (free format text - will be overridden for DF, Inrange and McData devices)
    4. SiteID (7 character Hi-Track ID)
    5. IP Address 1 (either dotted-decimal or name)
    6. IP Address 2
    7. Communications Report Value:
    8. Device Type (prefacing with NM denotes "Not Monitored"):
    9. Device Local Interface #1 (e.g. 'eth0')
    10. Device Local Interface #2
    11. (Leave blank - was SNMPv3 Authorization UserName in earlier versions)
    12. (Leave blank - was SNMPv3 Authorization Password in earlier versions)
    13. SNMP Security ID (The alias name defined for security attributes on User Management page)
    To import the data, stop the Hi-Track Monitor program and then run the import program from the installation directory as follows: Where commFileName is the comma delimited file to import. After importing the file, restart the Hi-Track Monitor program. If switch/NAS type devices were defined with non-default alias names (other than 'public' for SNMP or any SNMPv3 device) then for a new Hi-Track Monitor install where the alias hasn't already been configured, the alias name will need to be configured in 'User Management' and the devices, which will appear in the 'Not Monitored' section, will need to have their 'Enabled' checkbox checked to allow them to be monitored.
    It's possible to export the configuration from the Hi-Track Monitor to a comma delimited file by changing the import keyword to export. An export file (devices.export) is produced automatically about every 5 minutes.

Optional Setup Parameters


Routine Running of the Hi-Track Monitor

The Hi-Track monitor program should be running 24/7 to ensure that it will detect error conditions on the monitored devices and so that it can report to the Hi-Track center on a daily basis. Normally the program runs in the background (as a Windows Service or Solaris process) and no window is presented for the program. All interaction with the program is performed via web browser access to the monitor program. Through the browser interface one may set basic configuration items, add new or modify existing devices to monitor, view the status of each device, or view details of a device. A web browser anywhere on the customer's LAN that has TCP/IP connectivity to the workstation running the Hi-Track monitor can typically be used to interact with the program. It's possible to have multiple browsers from multiple locations access the Hi-Track monitor concurrently. The browser access has two operational levels based on the type of login used - Administrator and Monitor. The Administrator type is allowed to set or change basic configuration items and add/edit/delete devices to monitor. The Monitor type is not allowed to set or change program configuration items but can monitor device status and view device details. When a browser is displaying the device summary page, the page will update itself about every 60 seconds.

The top table on the device summary page displays a summary of the numbers of devices that are presently in a particular monitor category which includes devices exhibiting errors, devices that the monitor program is unable to communicate with, devices that are reporting okay and with no errors, devices not monitored due to user setting, and total devices configured for the monitor. The table contains checkboxes which determine what categories will be displayed in the tables that follow this summary table. The default is that all tables will be displayed (checkboxes checked).

Up to four tables will follow the summary table. The following tables are presented if any devices exist in the category:

In each of these four tables the following columns are presented:

In the Status column for a particular device, the 'D' icon may be clicked to display a page showing details of the device. The detail page includes a number of tables showing error status and configuration details for various functional components including drives, cache, power, fans, microcode levels, etc.

The Hi-Track monitor will send device data related to error and device configuration to the Hi-Track center when an error condition is detected and also on a daily basis.

Clicking the Transport History navigation button will present a page indicating the data transport activity of the Hi-Track Monitor. This can be useful for troubleshooting Hi-Track transport problems. This page also has a Request Report button at the bottom which will force a data transport to take place. This can be used to ensure the Hi-Track Monitor is configured properly to transport the data to the Hi-Track Center.

Note: For some program configuration changes, the program will indicate to restart the Monitor program. This is done by stopping then starting the "Hi-Track Monitor" service through the Windows Control Panel for Windows systems, or by running "sh rundfmon stop" followed by "sh rundfmon start" for Solaris systems.


Uninstalling the Hi-Track Monitor

To uninstall the Hi-Track monitor, perform the following:
  1. Windows Uninstallation
    1. Stop the Hi-Track Monitor program, if running, by stopping the "Hi-Track Monitor" service through the Windows Control Panel.
    2. Select Add/Remove Programs under the Control Panel and remove the Hi-Track Monitor program. Note - not all items will be removed but will be removed in the next step.
    3. Delete the installation directory (\hds by default).
  2. Solaris Uninstallation
    1. Stop the Hi-Track Monitor program, if running, by running "sh rundfmon stop" in the installation directory (/usr/hds/hitdfmon by default).
    2. Run "sh Uninstall_Hi-Track_Monitor" (for versions prior to 2.6, "sh Uninstall_HiTrackMonitor") in the /usr/hds/hitdfmon/UninstallerData (by default) directory.
    3. Delete the HDS directory where the Hi-Track monitor was installed. Empty it from the recycle bin if it's now present in the recycle bin.

Appendix A - HTTPS/FTP/Dialup Locations

The Hi-Track Monitor at the customer site must be configured to transport via either HTTPS, FTP-SSL, FTP (non-SSL), or dialup to the Hi-Track Center. Click on he following hyperlink to access the HTTPS, FTP, and dialup locations and phone numbers (Note - this link can only be accessed from the HDS corporate LAN or the HDS Extranet. If not on either of these, obtain the location information from the customer service representative.). Click to see Appendix A - HTTPS/FTP locations and Dialup phone numbers